Sunday, 27 September 2020

Service Coordination

ServiceCoordinationButtonService Coordinators at The Arc can help school aged persons and adults make choices and find supports. Service Coordinators are committed to user satisfaction by assisting you in making choices and finding individualized services. They work to help you navigate through a complex system by assisting you to meet your goals. They are independent of any programs and are objective resources.

What is a Service Coordinator?

A Service Coordinator does just that – helps you to coordinate the services you need by:

  • Working for the person.
  • Advocating, planning individualized services, and maintaining important records.
  • Involving the person they are supporting and his or her support system (family members, friends, advocates) to develop plans for service.
  • Presenting all the available options and choices.
Why is it a good idea to have a Service Coordinator?

Supports and services for people with intellectual and developmental disabilities in New York State can be complex and confusing. A good and independent Service Coordinator can help you understand all the supports and services available to you ultimately helping you to achieve your goals.

Am I eligible to have a Service Coordinator?
  • Are you enrolled in Medicaid? (If you are not enrolled in Medicaid, your Developmental Disabilities Service Office or current provider agency can help you enroll
  • Do you have a documented diagnosis of a developmental disability?
  • Do you have a need for service coordination on a regular basis?
  • Would you like to receive Service Coordination or is your family member or advocate recommending that you receive Service Coordination?
  • Do you live in a community residence, an individualized residential alternative, family care, apartment program, in your family’s home, or in a home of your own?

 If you answered ‘Yes’ to these questions, call The Arc of Schuyler and we can help you take the next steps to securing a Service Coordinator.

How do I choose the right Service Coordinator?

First find out where they are and who they are. Check around with friends and family or people you know who may be receiving similar supports.

Next, start by listing what you’re hoping your Service Coordinator can do for you and what you’re looking for in a Service Coordinator. Here are some qualities you might look for:

  • Honesty and integrity.
  • Does the Service Coordinator listen to me?
  • Am I comfortable with him/her?
  • Does she/he know about services available to me in my community?
  • Will she/he advocate for me?

Interview your prospective provider agency and the agency’s available Service Coordinators. Don’t be afraid to talk to more than one. Ask questions about how they can help you. It’s possible that a Service Coordinator you’re interested in may not have an opening. You may need to be patient or choose another Service Coordinator for the time being. But make your preference known.

Who are the Service Coordinators at The Arc of Schuyler?

Service Coordinators at The Arc are all experienced professionals ready to help you. Click the images at right to read a profile of each of our service coordinators.

Great! What do I do next?

If you’re interested in meeting with one or more of our Service Coordinators, please call Nikole Piper, Director of Service Coordination at The Arc of Schuyler at 607-535-6934.

Did you know that you have a choice of service coordinators and service coordination vendors?

Our service coordinators can help you initiate this process through the local Developmental Disabilities Service Office. Nikole Piper, Director of Service Coordination, can assist you if you decide you want to pursue The Arc of Schuyler's service options further. This would include providing you with information about how to work with the local Developmental Disabilities Service Office to complete paperwork to change your Service Coordinator.

The Director of Service Coordination can also assist you with applications for other types of services through The Arc of Schuyler. If you would like to contact the Developmental Disabilities Service Office directly to initiate a change of vendor, you should contact the Access Coordinator at the Finger Lakes Developmental Disabilities Service Office at (607)734-6135, ext. 25.


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